Telephony
VoiP Services
Premium call quality at reduced rates, the setup is hassle free and there are a number of additional features to benefit from
Telephony
VoiP Services
Premium call quality at reduced rates, the setup is hassle free and there are a number of additional features to benefit from
Types of numbers
we can offer
Select from our stock number range or keep your own number and we shall transfer it to our network. There is no risk in losing your current number(s).
These telephone numbers are used for special services eg. A charity line. These numbers in Cyprus usually range from 900xxxxx or 909xxxxx.
These numbers are useful for customer services and telemarketing. They allow callers to get in touch with businesses and/or individuals complimentary. The charge for using a toll free number is paid by the toll free subscriber instead of the person calling.
These numbers are easy to remember numbers that help attract and retain customers. All customers can be serviced from a single point. They are particularly useful for service providers such as taxis, fast food chains, breakdown services and courier services. The number range for this service in Cyprus is 77xxxxxx.
Additional
Features
Fax Portal Service
Avoid the hassle of the fax machine, wasted toner and lots of paper and start using our simple fax services. You are able to receive faxes to your email inbox or send faxes using our customised online fax portal. Any faxes received by you can be downloaded and stored. All your faxes are also archived for 12 months complimentary.
SIP Trunk
SIP trunking enables the end point’s PBX to send and receive calls via an IP network. SIP trunk is able to control voice, video and messaging applications. It is also a voice over Internet Protocol (VoIP) technology and streaming media service based on the Session Initiation Protocol (SIP) by which delivers telephone services and unified communications to customers equipped with SIP-based IP PBX and unified communications facilities. Most unified communications applications provide voice, video, and other streaming media applications such as desktop sharing, web conferencing, and shared whiteboard.
Regulatory and interconnection agreements for wholesale services
IVR (Interactive Voice Response) Services
This feature provides a solution that allows callers to interact and engage with a company’s host via a telephone keypad eg.
Dial 1 to speak with accounts, dial 2 to speak with the operator etc.
PBX Exclusive
Features
Connect a standard telephone line (analog or digital) to the PBX. Requires a trunk card such as Digium TDM400.
Depending on the time zone of the office, one branch of a company might be open and available to field calls while the other is asleep. To take advantage of time based routing, an office can be set to only receive calls during open hours. The call is instantly routed behind the scenes to an available member.
Calls may be forwarded to other offices, cell phones, extensions, automated attendants, voice mail box, or other options depending upon the needs of a business.
Staff can log onto the PABX from any phone using a login ID allowing them to make and take calls with their CSR profile.
Where available, caller ID can also provide a name associated with the calling telephone number. The information made available to the called party will be displayed on a telephone’s readout. Remote phone must send caller’s ID.
Ability to transfer a call to another extension without the need to wait for the other person to pick up.
Voice messages can be left by a caller to be retrieved later by the intended recipient.
A detailed record of all the telephonic calls that pass through a telephone exchange or any other telecommunications equipment.
Ability to block phone numbers that you do not want to receive calls from.
Accept a second incoming telephone call by placing an in-progress call on hold with the ability to switch between calls.
An incoming call is placed in a queue and is then routed to a specific person or group of people based on pre-established rules and criteria.
Allows a person to put a call on hold, so that another person can pick it up on a different phone.